If you ordered clothing and are unhappy with the size/design, you can exchange it
for another size provided the item has not been washed, worn, and is in re-sellable
condition. You are responsible for ALL shipping costs, which will include
re-shipping the new item(s) to you. This will be outlined in your Return Authorization
email from us as we still give you payment and shipping options.
Due to the nature of our business, any returns for a full refund (less shipping and
handling) will also be subject toa 20% restocking fee.
If you received the wrong item or the item was defective/damaged you will incur no
additional shipping charges.
For US Customers - We will
email you with a USPS pre-paid postage label for you to print out, attach
to the box, and drop off at your nearest post office or have your own
mailman pick up. Once we receive your return, we will re-ship your new item
and you will be emailed your new tracking number.
For International Customers -
You will have to mail us the package back via standard international
mail only, along with a receipt of what you paid for shipping and we
will refund your money upon receiving your return. We will re-ship your new
item and you will be emailed your new tracking number.
Due to the intimate nature and hygienic standards of certain items, we regret that it
is not possible for us to accept returns on underwear such as panties, boy shorts, and thongs.